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FAQS

How do I pay for an order?

To pay for your order on www.decanterx.com, follow the steps below:
1) Select the order and click the “Buy Now” button
2) Choose payment method on the checkout page

What is the payment methods do you accept?

1. Paypal

PayPal is a secure and trusted payment method for online shopping.

1) With PayPal, you can send payment quickly and securely online.

2) Through PayPal, you can pay with credit card, debit card, or bank account balance even if you do not have a Paypal account.

3) Once your order is submitted, you will be redirected to PayPal to complete the transaction. You can trace the status of your payment using your PayPal account.

2. Credit/debit card

We accept kinds of a debit/credit card with international transaction function.

How to pay with a credit card:

1) Select your shipping address or create a new one;

2) Enter your card details and click “Submit”;

3) Your payment will be processed and a receipt will be sent to your e-mail address.

Paying with Credit or Debit Card is safe, easy and convenient.

NOTE:

Currently, we accept MasterCard,Visa and American Express payments from most locations worldwide.

If several of your attempts have failed, please try again in 24 hours or use another payment method like PayPal.

Why did my payment fail?

If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Please refresh the page, if its not working again, you can call your bank to authorize or paypal customer service to check your account availability.

How Can I use the discount code?

On checkout before you make payment. Please enter the discount code in the box and ente apply. You will then see the discount being applied to your order.

How can I track my order?

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you can track your item. Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If your tracking does not update within 24 hours, we are always available at  [email protected]
DHL: http://www.dhl.com/en/express/tracking.html
UPS:https://wwwapps.ups.com/WebTracking/track

How can I cancel or make a change to an order?

Please contact [email protected]rx.com immediately if you wish to cancel or request any changes to your order. We will not be able to cancel or adjust orders once they have been processed or shipped.

When will I receive my refund?

The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Decanterx account. However, it may take 7-10 business days for it to display on your credit card statement.

The glassware I received is broken, what should I do?

If any question about goods, take clear photos or videos, contact us before opening a dispute, problem will be solved at first time.

 

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